FREQUENTLY ASKED QUESTIONS
WHY IS THE DOOR LOCKED?
Escape Salon & Skin Studio is by appointment only. This means we do not have regular business hours. Oftentimes the door will be locked momentarily. No need to fret or knock, I will be right there.
Should I wash my hair before my COLOR appointment?
We’ve all heard that “dirty” hair is better to color than freshly washed. While it is true that our natural scalp oils help keep our strands hydrated during the coloring process, excessive product buildup does not. If you have daysss worth of dry shampoo or hairspray in your hair, it’s a good idea to wash it.
HOW SHOULD I PREP MY HAIR FOR A CURLY CUT?
The most ideal hair situation when you come in for a curly cut is to have it dry and styled how you would on a typical day. It’s okay if its a couple of days old, this is mostly so I can see where it likes to go.
I like to cut curly hair dry. Coming in with it dry helps me establish strand health, determine lengths and see your curl’s super special behavior. Curly hair loves to remind you how “special” it is, doesn’t it?
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
I accept cash, all visa / debit / MasterCard, ApplePay and *AfterPay.
I do not accept Venmo.
You can also tap to pay with your phone or card.
*AfterPay is a buy now pay later option. Payments are broken up twice a month for 4 months, interest free. Let me know beforehand if AfterPay is what you would like to pay with.
WHERE ARE YOU LOCATED?
215 7th Street, Eureka CA
(Between C & D Streets)
BEFORE YOU BOOK:
You have a 10 min grace period for being late. If you are later than that, your appointment could be canceled, or we may have to forgo some of your services.
If you are sick, we must reschedule. Make sure to let me know ASAP that you are ill to avoid cancellation fees. If you come to your appointment obviously sick (feverish to the touch, coughing, with a contagious skin condition, excessive runny nose, ect) I won’t be able to complete the appointment & will charge you a fee.
Please double check the time & date of your appointment.
CANCELATION POLICY
We value your business and ask that you respect the spa’s scheduling policies.
Should you need to cancel or reschedule, please provide at least 48 hours notice. Late cancellations will be charged 50% of total service price.
Appointments canceled or rescheduled within 24 hours of the original appointment will be charged 100% of the total service price.
All “no show” appointments will be charged 100% of total service price.
A confirmation text from your provider is a courtesy. It is your responsibility to come to your scheduled appointment or to reschedule within 48 hours of the appointment time to avoid being charged.